Our business – who we are, how we operate

Our relations

We are committed to dialogue with our stakeholders. We are aware that in a highly volatile environment,
regular and fair exchange of information is a foundation
of mutual understanding, which in turn translates into better business performance.

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We are committed to dialogue with our stakeholders. We are aware that in a highly volatile environment, regular and fair exchange of information is a foundation of mutual understanding, which in turn translates into better business performance.

We adapt the form and frequency of stakeholder dialogue to the characteristics of a given stakeholder group as well as the expectations and problems relevant to both parties. Responsibility for maintaining the dialogue lies with the heads of individual functional areas of the Group companies, who are most familiar with the expectations of individual stakeholder groups.


Stakeholder dialogue was also an important part of the process of preparing this report and updating the priorities of the Group’s CSR strategy.

In February 2018, we invited representatives of key stakeholder groups to a meeting in Tarnów. The expectations related to the Grupa Azoty Group’s corporate social responsibility and this report were discussed with the meeting participants representing local authorities, public cultural centres, social institutions, trading partners, customers, and farmers. 

In late February and early March 2018, we conducted an anonymous survey among 417 employees to gauge their opinions about key areas of the Grupa Azoty Group’s responsibility towards its environment. 

See the results of stakeholder research

[102-40] [102-43]

Stakeholder map

Stakeholder group
Stakeholder group engagement

Frequency of stakeholder engagement by type
Shareholders, investors, brokerage houses
  • General Meetings
  • Earnings conferences
  • One-on-one meetings
  • Newsletter
  • Investor conferences
  • Regular site visits
  • Special-event meetings
  • WallStreet conference organised by the Polish Association of Retail Investors
  • Investor chats
  •  Participation in the ‘10 out of 10’ programme, designed to foster high standards of listed companies’ market communication with retail investors and to promote companies that apply those standards
In accordance with the requirements resulting from being listed on the WSE:
  • Quarterly financial reporting
  • Ongoing communication
  • General Meetings of Shareholders at least once a year
  • Dialogue and meetings on an as-needed basis
Capital market institutions and associations
  • Contact links on the website
  • Ongoing communication in line with disclosure requirements
  •  Quarterly earnings conferences
Capital market media
  • Cooperation with investor websites
  • Press conferences
  • Quarterly earnings conferencesOngoing communication
  •  Occasional press breakfasts
Local communities
  • Meetings with local community representatives (artists, teachers, athletes, businessmen and others)
  • Direct meetings, involvement in local events
  • Integrated report
  • Participation of the Grupa Azoty Group employees in projects for the benefit of local communities as part of the employee volunteering programme
  • Dialogue session
  • Direct meetings on an as-needed basis
  • Outdoor events
  • Direct communication with contact persons designated by the Group companies
  • Website
  • Industry meetings, fairs
  • Integrated report
As needed – on an ongoing basis and periodically

  • Website and social media
  • Grupa Azoty Group image surveys
  • Integrated report
Ongoing activities, opinion/satisfaction surveys once a year


What are the most frequent questions asked by our stakeholders?

Retail shareholders:

  • Email queries about dividend and share price
  • Questions about procedures to be followed in the case of share ownership transfer and inheritance proceedings relating to shares entered in the issue sponsor register

Investors and brokerage houses, credit rating agencies:

  • Questions about the Grupa Azoty Group’s operations and prospects
  • Questions about operational risks, investment and acquisition plans
  • Questions about environmental management performance and plans
  • Questions about project financing

Capital market institutions:

  • Questions asked for the purpose of complying with disclosure requirements
  • Opinion polling questions asked when regulatory changes are planned


  • Questions about participation in conferences and events
  • Consultations in the event of regulatory changes


  • Requests for the Grupa Azoty Group’s comments on current events or its position on specific media or economic news


  • Expectations regarding the continuation and development of social engagement activities
  • Questions about engaging in new activities as part of partnerships targeted at farmers/rural areas


  • Requests for information on consolidation changes at the company and their consequences for the company’s trading partners


  • Requests for the launch of loyalty schemes and adaptation of the range of offered products and services to the expectations of a broad group of customers
  • Requests for implementation of new channels and methods of communication about the Group’s products
  • Questions concerning new innovative products and technologies
Our business – who we are, how we operate
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Our business – who we are, how we operate